FAQs

Cancellation before the product is delivered:

• In case the prepaid order is cancelled before it is dispatched, we will refund the entire amount.

Cancellation after the product is either dispatched or delivered:

• In case you have received the product, it will be eligible for a replacement if it is defective or has incorrect size.

In order to initiate a return, contact Customer Service via email at info@nilaamber.com or call us on +91 9999999999. Our customer service representative will help you with the process.

• Please include the original contents, certificates, and any additional material sent with the shipment and ensure that the packet is properly sealed.

 

Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your Nilaamber account in a form of Gift Voucher or a cheque of equivalent amount will be sent to you upon request.

 

Shipping & Delivery

We generally procure and ship the items within the time specified on the product page. Estimated delivery date depends on the following factors: 1) The location of the brand offering the product 2) The pincode to which you want to ship the order.

Courier services usually take up to 24 hours to activate tracking for an order once it’s been shipped. Please check again after the mentioned time.

 

Please coordinate with the courier executive delivering your order to see if this is possible. Delivering at a specific time may not always be an option from courier services due to their schedules.

 

 

 

If you aren’t present when our courier partner attempts to deliver your order, they will try to contact you. Two additional attempts will be made on consecutive days, after which your package will be returned to our fulfilment centre and your account will be refunded for the order amount. In case your order comes back to our fulfilment centre, you can request for it to be re-dispatched depending on the availability.

 

You can check your shipping fee in the Order Summary section of the Cart page. You will also be notified, on the Cart page, ​of the minimum order value above which you​ can​ get free shipping.

Unfortunately, we only deliver within India but we do accept most international credit cards. Here is the list of the cards:-

• MASTER
• VISA
• DINERS
• AMEX International cards on PayU Biz

We currently don’t support online payments for orders placed with Cash on Delivery payment option. You have to cancel your cod order before it is shipped and have to place new prepaid order.

Bulk Orders & Business Inquiry

Please email the details of the order you wish to place to info@nilaamber.com with the subject line “Vendor Inquiry”